CSAA Insurance Group is one of the top personal lines property and casualty insurance groups in the United States. We offer automobile, homeowners and other personal lines of insurance to AAA members through partnerships with AAA clubs in 23 states and the District of Columbia.
For almost 90 years, our company has had an “A” or better rating from A.M. Best, the insurance industry's most respected ratings agency. We are a coast-to-coast organization serving more than 17 million AAA members. The company wrote $3.8 billion in premiums in 2017. Our vision is to be AAA Members’ first choice for solutions to life’s uncertainties.
Headquartered in Walnut Creek, CA, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Our employees are committed to building strong relationships that serve AAA members and clubs by making insurance simple, proactive and personal. To help identify trends and shape industry policies, CSAA Insurance Group is an active member of more than 20 regional and national insurance organizations, with employees serving in many leadership positions.
We are proud of our values-based culture:
The company is frequently recognized as a leader in many areas, including employee professional development, corporate responsibility, diversity and wellness:
We also connect our diverse expertise, resources, and time to support the communities we serve. CSAA Insurance Group has an award-winning employee volunteerism program and employees performed more than 46,000 volunteer hours last year. We also offer employees matching gift, “dollars for doers” and board service grant programs to encourage and support involvement in non-profit organizations.
|1900||The Automobile Club of California is founded at San Francisco's Cliff House. The club's first goal is to open Golden Gate Park to automobiles. The American Automobile Association (AAA) is officially formed two years later in Chicago.|
|1907||California State Automobile Association (CSAA) is incorporated as an offshoot of the Automobile Club of California. Its stated mission is “Good Roads and Just Legislation.”|
|1914||The Inter-Insurance Bureau (our historic predecessor) is created to offer auto insurance policies to Members.|
|1974||Company begins offering homeowners insurance to Members.|
|1998||Company begins offering life insurance to Members.|
|1999||Company acquires Western United Insurance Company.|
|2000||CSAA celebrates its centennial.|
|Company begins offering renters insurance to Members.|
|2001||Company begins selling AAA Auto Insurance in Utah and Nevada through its wholly-owned subsidiary, Western United.|
|2003||Company begins selling auto and homeowners insurance in Arizona, Oregon, and Idaho.|
|2004||Company begins covering Members in Colorado and Ohio.|
|Teen driver training and discounts are rolled out.|
|Motorcycle insurance debuts in California.|
|2005||Company begins selling insurance in Indiana and Connecticut.|
|2006||A.M. Best (the insurance industry's top ratings agency) awards us an "A+" (Superior) financial rating.
|New operations center opens in Glendale, Arizona.|
|Company begins covering Members in Kansas, Kentucky, Oklahoma, South Dakota, Virginia, Wyoming, New York, and West Virginia.|
|2007||Reduced insurance rates introduced for hybrid and alternative fuel vehicles in select states.|
|Company begins covering Members in Montana.|
|2009||New LEED Silver certified operations center opens in Oklahoma City, Oklahoma.|
|New LEED Gold certified headquarters building opens in Walnut Creek, California.|
|2010||The company tests its first usage-based insurance program in Nevada.|
|2011||We separated from the AAA auto club serving Northern California, Nevada, and Utah. The two organizations continue working together to serve Members in that region.|
|The company acquires the AAA Mid-Atlantic Insurance Group, covering Members in Delaware, New Jersey, Pennsylvania, Maryland, and Washington, D.C.|
|2012||Company launches Community Safety Foundation, a non-profit 501(c)(3) funded by us, to improve the safety and security of the communities we serve.|
|2013||Company transitions name to CSAA Insurance Group.|
|2014||Company celebrates 100th anniversary of selling insurance.
CSAA Insurance Group sells more than $3 billion in direct premium written annually, with more than 2.6 million policies in force.
|2015||All claims are handled on a single claims administration system, providing faster, more efficient service to policyholders.
Company becomes #1 insurer in AAA member households in Oklahoma, joining Northern California and Nevada with that distinction.
MyPolicy electronic site and mobile app allow policyholders to view coverage, pay bills, print ID cards and more.
CSAA Insurance Group named Best Auto Insurer by Insure.com.
|2016||Ridesharing endorsement launched to provide more comprehensive insurance coverage for drivers working for Uber, Lyft and similar services.
AAA Shelby in Ohio added to roster of AAA clubs selling our products; our insurance available through clubs in 23 states and Washington, DC.