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National Survey Ranks CSAA Insurance Group #1 Among Auto Insurers


“People’s Choice Award” recognizes best customer service, claims-handing, and price

WALNUT CREEK, Calif., November 20, 2015 – CSAA Insurance Group, a AAA Insurer, was named the best auto insurance company in America for 2016, according to a recent survey published by Insure.com. CSAA Insurance Group earned the top spot for auto insurers with an overall satisfaction score of 90.4 out of 100 possible points. CSAA Insurance Group offers automobile, homeowners and other personal lines of insurance to AAA members through partnerships with AAA clubs in 23 states and the District of Columbia.

“We are honored that insurance customers rate CSAA Insurance Group the best auto insurer in the country,” said Debora Tomlin, chief marketing and distribution officer for CSAA Insurance Group. “We are focused on providing the best possible customer experience and insurance product, and these survey results reflect these efforts.”

Insure.com’s annual Best Insurance Company survey results are based on customer satisfaction ratings for 20 leading auto insurers. Respondents are asked to rate customer service, claims-handling, pricing, and whether they plan to renew their policy and would recommend their auto carrier to a friend. Survey respondent highlights for CSAA Insurance Group:

  • 94 percent will renew their policies
  • 87 percent will recommend CSAA Insurance Group or already have
  • Claims Processing rated 5/5 stars
  • Customer Service rated 5/5 stars
  • Value for Price rated 4/5 stars


The survey also revealed that customers cited value and reputation as the top two reasons they chose to insure their vehicles with CSAA Insurance Group. As noted by Insure.com, CSAA Insurance Group’s Financial Strength is rated A+ by A.M. Best, and offers numerous coverage options and discounts.

"Auto insurance is an incredibly competitive category,” said Penny Gusner, consumer analyst for Insure.com. “Clearly CSAA Insurance Group is also doing some things right or else they wouldn't be posting the satisfaction scores that they are.”

About CSAA Insurance Group
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through partnerships with AAA clubs in 23 states and the District of Columbia. Founded in 1914, CSAA Insurance Group is rated A+ by A.M. Best and is one of the top 20 personal lines property casualty insurance groups in the United States according to the National Association of Insurance Commissioners. The company was also named one of the 50 most community-minded companies in America by Points of Light in 2014.