Mike Zukerman is President and Chief Executive Officer of CSAA Insurance Group, a leading property and casualty personal lines insurer serving AAA members with auto, home, and other insurance products. Appointed CEO in May 2024 after serving as interim CEO since August 2023, he leads a 4,000-person organization focused on helping members navigate life’s uncertainties.
Mike Zukerman is President and Chief Executive Officer of CSAA Insurance Group, a leading property and casualty personal lines insurer serving AAA members with auto, home, and other insurance products. Appointed CEO in May 2024 after serving as interim CEO since August 2023, he leads a 4,000-person organization focused on helping members navigate life’s uncertainties.
He has led significant transformation at CSAA Insurance Group—addressing inflation-driven losses, restructuring operations, and improving expense competitiveness—while guiding the company back to sustained profitability and maintaining high employee engagement.
Before becoming CEO, Mike served for 12 years as Executive Vice President and Chief Legal Officer and also held the role of Acting Chief Operating Officer during a leadership transition. Earlier in his career, he held senior executive roles at GeoVera Holdings, Critical Path, Sega, and Netopia.
He currently serves on the boards of the American Property Casualty Insurance Association (APCIA), the Bay Area Council, and its Executive Committee, AAA Hoosier Motor Club, and Keep Tahoe Blue, an environmental nonprofit.
Mike holds a Juris Doctor from American University’s Washington College of Law and a bachelor’s degree from the University of California, Berkeley, and is a member of the California Bar.
Katie Evans
Executive Vice President, Chief Legal Officer
Katie Evans is Executive Vice President and Chief Legal Officer of CSAA Insurance Group. In this role, she provides legal, regulatory, and compliance oversight for the company and serves as a strategic advisor to the board of directors, the CEO, and senior executives.
Katie Evans is Executive Vice President and Chief Legal Officer of CSAA Insurance Group. In this role, she provides legal, regulatory, and compliance oversight for the company and serves as a strategic advisor to the board of directors, the CEO, and senior executives.
Before being appointed chief legal officer in 2024, Katie served as interim chief legal officer and previously as vice president of regulatory and government affairs, where she worked closely with the board and Enterprise Leadership Team on complex regulatory matters.
Prior to joining CSAA Insurance Group in 2014, Katie was an insurance regulatory partner at Dentons, one of the world’s largest law firms. She co-authored Dentons’ Guide to Insurance Market Regulation and was recognized by Law360 as a “Rising Star” insurance attorney.
Katie serves on the board of the National Conference of Insurance Guaranty Funds and has supported CSAA’s pro bono efforts advancing access to free legal services in local communities. She graduated with honors from the University of California, Santa Cruz, and received her law degree, cum laude, from the University of California, Hastings, where she served as managing editor of the Hastings Law Review.
Andrea Hecht
Executive Vice President, Chief Financial Officer
Andrea Hecht is Executive Vice President and Chief Financial Officer for CSAA Insurance Group. She leads the company’s Finance division and is responsible for the accounting, financial planning and analysis, audit, investments, tax, risk management and real estate functions.
Andrea Hecht is Executive Vice President and Chief Financial Officer for CSAA Insurance Group. She leads the company’s Finance division and is responsible for the accounting, financial planning and analysis, audit, investments, tax, risk management and real estate functions.
Previously, Andrea served as controller for CSAA Insurance Group, where she oversaw the general ledger, financial reporting, tax and enterprise disbursements functions. Andrea joined the company in May 2017.
Prior to joining CSAA Insurance Group, Andrea was a managing director in the assurance practice of BKD, LLP focused solely on insurance companies in the property/casualty and life/health space. At BKD, she led numerous engagements for clients in the insurance industry to provide strategic counsel on implications for financial statements, reporting, compliance and internal controls.
Prior to her role at BKD, she spent 12 years at Ernst & Young in Columbus, Ohio, providing accounting services to clients in the property/casualty insurance, financial services, retail and manufacturing industries ranging in revenues from $200M to $100B. Her accounting experience includes US GAAP and statutory accounting. Additionally, Andrea is experienced in SEC filings and SOX 404. Within that timeframe, she also worked for Scotts Miracle-Gro Company in financial reporting and focused primarily on various SEC filings.
She currently serves as Treasurer of Trinity Center, Walnut Creek.
Andrea earned a Bachelor of Science in Business Administration at Ohio State University, graduating summa cum laude with honors in Accounting. She is a Certified Public Accountant and a member of the American Institute of CPAs.
Jeff Huebner
Executive Vice President, Commercial Insurance
Jeff Huebner is Executive Vice President of Commercial Insurance for CSAA Insurance Group. He leads the company’s development of commercial insurance products and solutions. In this role, he focuses on the diversification of CSAA’s portfolio by building new insurance products for the sharing economy and mobility sector.
Jeff Huebner is Executive Vice President of Commercial Insurance for CSAA Insurance Group. He leads the company’s development of commercial insurance products and solutions. In this role, he focuses on the diversification of CSAA’s portfolio by building new insurance products for the sharing economy and mobility sector.
Jeff has served in a variety of roles at CSAA Insurance Group for 25 years, working most recently as Chief Risk Officer. He brings over 30 years of deep industry knowledge, with prior experience that includes large commercial casualty insurance brokerage, risk management for a real estate investment trust, personal lines insurance sales, and accident and health insurance claims and service.
He has previously served on the boards of AAA Life Insurance Company, California Insurance Guarantee Association, the California FAIR Plan, and in an advisory role for the California Wildfire Innovation Fund. He holds a Bachelor of Arts from Dickinson College and a Master of Business Administration in Finance from Notre Dame de Namur University.
John Ingersoll
Executive Vice President, Strategy Planning and Execution, and CEO Chief of Staff
John Ingersoll is Executive Vice President of Strategy Planning & Execution and Chief of Staff to the CEO at CSAA Insurance Group. In this expanded role, he leads the company’s enterprise strategy, combining long-term planning with execution to ensure delivery of key outcomes. He oversees a centralized strategic portfolio management office (PMO) and manages a single intake process for work, helping to align initiatives with CSAA’s enterprise priorities.
John Ingersoll is Executive Vice President of Strategy Planning & Execution and Chief of Staff to the CEO at CSAA Insurance Group. In this expanded role, he leads the company’s enterprise strategy, combining long-term planning with execution to ensure delivery of key outcomes. He oversees a centralized strategic portfolio management office (PMO) and manages a single intake process for work, helping to align initiatives with CSAA’s enterprise priorities. Through this structure, SP&E drives clarity, fosters cross-functional collaboration, and ensures accountability for performance and results. As Chief of Staff to the CEO, John Ingersoll drives corporate strategy and serves as a trusted advisor to the CEO, fostering collaboration across leadership teams. He spearheads efforts to streamline governance councils and approval processes, enhancing organizational efficiency.
Before assuming his current role, Ingersoll held several positions at CSAA across brand management, customer service and innovation. Prior to joining CSAA in 2013, he served as head of brand for Farmers Insurance Group, vice president of operations at 21st Century Insurance, senior vice president at InsWeb Corporation, and senior vice president at Countrywide Financial, among others.
Ingersoll holds a bachelor’s degree from the University of California, Berkeley, and a law degree from the UCLA School of Law.
Melissa Jones
Executive Vice President, Chief Human Resources Officer
Melissa Jones is Executive Vice President and Chief Human Resources Officer at CSAA Insurance Group. She leads the company’s human resources strategy, including culture, talent and leadership development, total rewards, change management, inclusion and belonging, charitable programs, external affairs, sustainability, employee communications and agent and agency communications.
Melissa Jones is Executive Vice President and Chief Human Resources Officer at CSAA Insurance Group, a top U.S. personal lines insurer serving AAA members for more than 100 years and rated A or better by AM Best for over 90 years. She leads the company’s human resources strategy, including culture, talent and leadership development, total rewards, change management, inclusion and belonging, charitable programs, external affairs, sustainability, employee communications and agent and agency communications.
A member of the company’s executive leadership team, Melissa helps drive innovation in a customer-focused organization. Under her leadership, CSAA Insurance Group has earned a perfect score on the Human Rights Campaign’s Corporate Equality Index for LGBTQ+ workplace equity. She also cofounded the Women’s Professional Network and is a board member of the Disability Rights Advocates.
Melissa is a recipient of the Industry Leader Award from Professional Business Women of California and holds a bachelor’s degree from California Polytechnic State University and an MBA from Brandman University.
Brad Lontz
Executive Vice President and Chief Information Officer
Brad Lontz is Executive Vice President and Chief Information Officer (CIO) at CSAA Insurance Group, where he leads enterprise technology strategy, including Artificial Intelligence (AI), and execution to enhance digital experiences for members, agents, partners and employees.
Brad Lontz is Executive Vice President and Chief Information Officer (CIO) at CSAA Insurance Group, where he leads enterprise technology strategy, including Artificial Intelligence (AI), and execution to enhance digital experiences for members, agents, partners and employees. He is responsible for modernizing core platforms, advancing data and AI capabilities, and ensuring secure, scalable technology delivery across the enterprise.
A highly accomplished technology executive with more than 25 years of experience, Brad has led large-scale digital transformations, modernized core insurance systems, and built high-performing technology organizations across the insurance and financial services sectors. Prior to joining CSAA in 2025, he served as CIO at CopperPoint Insurance, unifying legacy systems and delivering a cloud-based policy, billing, and claims platform that reduced technology run costs by more than 35%. He previously held CIO roles at the California Dental Association and Nautilus Insurance, driving modernization initiatives that improved scalability and operational efficiency.
Brad holds a Bachelor of Science in computer and electrical engineering from Purdue University and an MBA from the Kelley School of Business at Indiana University. He has been published in industry publications including Wholesale Insurance magazine and Digital Insurance and has spoken at industry conferences and podcasts such as InsureTalk about the role of technology in business innovation.
Ryan Vigus
Executive Vice President, Personal Lines Product
Ryan Vigus leads CSAA Insurance Group’s personal lines products, including auto, home, umbrella, and pet. His team develops and manages insurance products and product experiences that serve the needs of AAA members.
Ryan Vigus leads CSAA Insurance Group’s personal lines products, including auto, home, umbrella, and pet. His team develops and manages insurance products and product experiences that serve the needs of AAA members. Ryan’s responsibilities include Product Strategy and Development, State Product Management, Actuarial, Data Science and Creative, Brand and User Experience. CSAA Insurance Group is a AAA insurer that serves AAA members in 23 states and the District of Columbia.
Ryan has served on the board of directors and various committees for the Insurance Institute for Business and Homes Safety (IBHS) since 2018 and currently serves as the chair of the board of directors.
Ryan has a master’s degree in applied mathematics from Bowling Green State University (Ohio) and is a Fellow of the Casualty Actuarial Society.
Bob Valliere is Executive Vice President and Chief Operations Officer for CSAA Insurance Group, where he leads the claims, front line underwriting, service and process and performance teams. With decades of insurance‑industry experience, he has held several key leadership roles within AAA and CSAA Insurance Group, including vice president of policyholder service, where he became known for developing strong leaders and championing customer‑service excellence.
Bob Valliere is Executive Vice President and Chief Operations Officer for CSAA Insurance Group, where he leads the claims, front line underwriting, service and process and performance teams. With decades of insurance‑industry experience, he has held several key leadership roles within AAA and CSAA Insurance Group, including vice president of policyholder service, where he became known for developing strong leaders and championing customer‑service excellence.
Before joining CSAA Insurance Group in 2004, Bob served as senior assistant vice president in Amica Mutual Insurance Company’s claims executive department. His extensive background spans claims, policyholder service, underwriting, sales, training, technology transformations and mergers and acquisitions. Bob serves on the executive leadership committee for the Insurance Information Institute and serves as the co-chair of the California advisory board for The Trust for Public Land. He holds a bachelor’s degree in accounting from the University of Connecticut.
