CSAA’s Learning Solutions & Performance (LSP) team is reimagining learning through data, technology and practical learning experiences that help employees build skills faster and better serve customers. The team supports business performance by developing employees, enabling change and delivering measurable learning solutions that improve operational results.

Generative AI simulations are one example of how LSP is advancing this work. These simulations give employees a safe place to strengthen decision-making, apply knowledge and receive feedback before they encounter live customer or business situations.

Supporting AAA Club partners strengthens the ecosystem

LSP is creating new opportunities to support CSAA’s AAA Club partners by bringing together deeper expertise, shared practices and stronger collaboration across business areas. That work includes supporting more consistent, practical new-hire sales training for our club partners. For CSAA, it creates a stronger learning ecosystem where internal teams and external partners benefit from shared expertise, modern learning design and scalable delivery.

Collaboration is key

As needs evolve, LSP continues to push boundaries, using technology, data and partnerships to help employees and AAA Club partners learn faster, perform better and succeed with workflows.