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13th Annual ACE Awards Recognize Outstanding Programs and Performance in Customer and Employee Experiences
WALNUT CREEK, Calif., May 18, 2018 – CSAA Insurance Group, a AAA insurer, has been awarded the “Judges’ Choice” honor in the Voice of the Employee category from the 2018 Confirmit ACE Awards. The honor underscores CSAA Insurance Group’s commitment to measuring its employees’ experiences at work and using those insights to enhance the organization’s culture, improve retention, and, ultimately, drive better performance in the service of AAA members.
Confirmit’s ACE Awards were established in 2005 to honor its clients’ efforts to achieve customer excellence. As a recipient of an ACE Award, CSAA Insurance Group has demonstrated unprecedented application of Confirmit’s software to continually drive improvement by listening to employees and adjusting business practices based on that feedback.
CSAA Insurance Group earned the Confirmit ACE Award for its use of Confirmit’s Voice of the Employee software. The company moved away from a lengthy annual survey in favor of year-round “pulse” surveys, which eases the burden on employees. The new cadence allows managers to receive results more quickly and to use the feedback to make timely changes in response to employees’ input on things like collaboration, career development, leadership, and recognition.
“By partnering with Confirmit, we were able to craft an employee experience survey that enables us to better understand employees’ sentiment throughout the year regarding their work environments, and to react to it in a meaningful and expedited way,” said Bruce Baumgarten, talent executive at CSAA Insurance Group. “This enables our employees to better fulfill our promise to be there when AAA members need us most.”
Ken Østreng, president and CEO of Confirmit, said, “We are delighted to honor CSAA Insurance Group with a 2018 Confirmit ACE Award as it has proven its prowess in the employee experience field.”
“CSAA Insurance Group’s exemplary employee engagement program demonstrates an innovative approach to understanding its employees as well as its commitment to improving its business based on their feedback.”
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About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light.
About Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes. All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2018 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2017. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. For more information on awards criteria, visit www.confirmit.com/ace-awards.
About Confirmit
Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Morehead Associates, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.