At CSAA, we take great pride in our commitment to treat AAA members, insureds, customers and claimants with respect, including people with disabilities. Our goal is to provide universal access to our website by adhering to the standards and best practices set forth in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We regularly release new site features and functionality to enhance the user experience, and we voluntarily employ the following techniques to support our focus on accessibility:
As accessibility standards and tools evolve, and we strive to deliver the most up-to-date content online, please understand that our efforts to improve online accessibility are ongoing. It’s possible that you may experience some accessibility issues as you use the website. We encourage you to report any accessibility issues you encounter by contacting our Policyholder Relations team at either PolicyHolderRelations@csaa.com or 855-991-3222.
Should you need assistance with accessing CSAA’s products or services or would like to request a Reasonable Modification – such as alternative communication methods or formats for specific information, please send the details of your request to PolicyHolderRelations@csaa.com or call us at 855-991-3222. We will work to determine if any Reasonable Modifications are available.