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When you visit our website, we collect your zip code or IP address to tailor your experience to your AAA club. We also collect information about how you use our site to analyze our traffic and improve our services. For more information about our privacy practices, please see our Privacy Policy.

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ACCESSIBILITY STATEMENT

Last Updated: July 27, 2021

Our Commitment

 

At CSAA, we take great pride in our commitment to treat AAA members, insureds, customers and claimants with respect, including people with disabilities. Our goal is to provide universal access to our website by adhering to the standards and best practices set forth in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We regularly release new site features and functionality to enhance the user experience, and we voluntarily employ the following techniques to support our focus on accessibility:

 

  • Our website is tested on a periodic basis with assistive technologies such as screen readers and screen magnifiers.
 
  • Our Web Designers and Engineers have been trained on the layers of guidance within the WCAG, including how to make content more accessible.
 
  • Our website has undergone an external vendor audit to (1) assess the level of conformance with the WCAG; and (2) assist with the identification, prioritization, and validation of non-compliant areas.

 

As accessibility standards and tools evolve, and we strive to deliver the most up-to-date content online, please understand that our efforts to improve online accessibility are ongoing. It’s possible that you may experience some accessibility issues as you use the website. We encourage you to report any accessibility issues you encounter by contacting our Policyholder Relations team at either PolicyHolderRelations@csaa.com or 855-991-3222.

 

Reasonable Modifications

 

Should you need assistance with accessing CSAA’s products or services or would like to request a Reasonable Modification – such as alternative communication methods or formats for specific information, please send the details of your request to PolicyHolderRelations@csaa.com or call us at 855-991-3222. We will work to determine if any Reasonable Modifications are available.