OUR PRIVACY NOTICE HAS BEEN UPDATED AS OF May 10, 2019. PLEASE READ OUR SUMMARY OF THE CHANGES HERE
CSAA Insurance Group is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Notice describes our practices in connection with information that we collect through this website, located at https://csaa-insurance.aaa.com/ (the "Site"), or our other online destinations that reference this Privacy Notice. By providing Personal Information (as defined below) to us, you acknowledge that such Personal Information may be used and disclosed in accordance with this Privacy Notice. This notice applies to all member insurers of CSAA Insurance Group, which includes CSAA Insurance Group, CSAA General Insurance Company, CSAA Fire & Casualty Insurance Company, CSAA Affinity Insurance Company, CSAA Mid-Atlantic Insurance Company, and CSAA Mid-Atlantic Insurance Company of New Jersey.
This website Privacy Notice only applies to information collected through the Site and our other online destinations that reference this Privacy Notice. If you have purchased or applied for an insurance product from us, please also see the privacy notice provided to you at the time of purchase or mailed to you subsequently, which applies to all information that we collect about policyholders or applicants, through the Site as well as any other medium.
We may change this Privacy Notice. Please take a look at the "Last Updated" legend at the top of this page to see when this Privacy Notice was last revised. Any changes to this Privacy Notice will become effective when we post a revised Privacy Notice on the Site. Your use of the Site following any changes means that you accept the revised Privacy Notice.
"Personal Information" is information that identifies you or one or more others as an individual, such as:
The types of Personal Information we collect and share depend on the product or service you have with us, or for which you are requesting a quote. This information can include your name and address, Social Security number, credit history, and insurance claims history. We collect information from you (including from your transactions with us) and outside sources.
We collect Personal Information, for example, when you request a quote for insurance, apply for insurance, pay insurance premiums (including by using our online payment and autopay functionalities), file an insurance claim, upload videos or photographs related to your policy or a claim along with any metadata that is associated with such content (such as geolocation and time that the photo or video was taken) or give us your contact information. We also collect Personal Information about you from others, such as affiliates or other companies that provide us with demographic and other information. We also may obtain information from the American Automobile Association or your AAA club relating to your AAA Membership.
We also obtain information from consumer reporting agencies. It may include your driving record, claims history with other insurers, credit report information, and your insurance score. A consumer reporting agency that gathers information about you may share this information with others who are authorized to use consumer reports as allowed by law.
We may use Personal Information:
All financial companies need to share customers’ Personal Information to run their everyday business. We may share all or part of the Personal Information about you that we collect with affiliated and unaffiliated companies, as allowed by law. For example:
In addition, we may share Personal Information about our former customers in the manner described above.
"Non-Personal Information" is any information that does not reveal your specific identity, such as:
We and our third party service providers may collect Non-Personal Information in a variety of ways, including:
Because Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information for any purpose. In some instances, we may combine Non-Personal Information with Personal Information (such as combining your name with your zip code). If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.
This Privacy Notice does not address, and we are not responsible for, the privacy, information gathering, or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or any data storage system can be guaranteed to be 100 percent secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.
Your Choices Regarding Our Use of Your Personal Information
We seek to give you choices regarding our use and disclosure of your Personal Information for marketing purposes:
CSAA Insurance Group
Privacy c/o Legal & Regulatory Affairs
3055 Oak Road, MS W280
Walnut Creek, CA 94597
Or, email us at: Privacy@CSAA.com
Or, residents of AZ, CA, CO, CT, ID, IN, KS, KY, MT, NV, NY, OH, OK, OR, SD, UT, VA, WV, WY may call us at: (800) 207-3618
Direct Marketing Association
PO Box 643
Carmel, NY 10512
We aim to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with which we have already shared such information (i.e., to which we have already provided such information as of the date that we implement your opt-out request). Please also note that if you do not wish to receive marketing-related email or mail messages from us, we may still send important administrative messages to you, and you cannot opt-out from receiving administrative messages.
How You Can Access or Change Your Personal Information
You have the right to see and, if necessary, correct Personal Information about you. This requires a written request, both to see Personal Information about you and to request a correction. We do not have to change our records if we do not agree with your correction, but we will place your statement in our file. If you would like a copy of Personal Information about you or want to request a correction, please write us (and include your name, address and one of your insurance policy number) at:
CSAA Insurance Group
PO Box 22221
Oakland, CA 94623-2221
In your request, please make clear what information you would like to have changed. We will try to comply with your request as soon as reasonably practicable. We are not responsible for changing information from the databases of third parties with whom we have already shared your Personal Information.
Use of the Site by Minors
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.
The Site is controlled and operated by us from the United States, and is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States.
If you have any questions about this Privacy Notice, please contact us by email at Privacy@CSAA.com or write to the following address:
CSAA Insurance Group
Attn: Privacy c/o Legal & Regulatory Affairs
3055 Oak Road, MS W280
Walnut Creek, CA 94597
Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.
For Nevada Residents Only
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by calling (800) 922-8228. Nevada law requires that we provide you with the following contact information:
Bureau of Consumer Protection
Office of the Nevada Attorney General
555 E. Washington Street, Suite 3900
Las Vegas, NV 89101
Phone number: 702-486-3132
Email address: BCPINFO@ag.state.NV.us