"Personal Information" is information that identifies you or one or more others as an individual, such as:
Personal Information We Collect
The types of Personal Information we collect and share depend on the product or service you have with us, or for which you are requesting a quote. This information can include identifying information about you such as your name, address, and date of birth, as well as information about your prior insurance policies, drivers and vehicles, credit history, and insurance claims history. We collect information from you (including from your transactions with us) and outside sources.
We collect Personal Information, for example, when you request a quote for insurance, apply for insurance, pay insurance premiums (including by using our online payment and autopay functionalities), file an insurance claim, upload videos or photographs related to your policy or a claim along with any metadata that is associated with such content (such as geolocation and time that the photo or video was taken), engage in a chat through our chat functionality, or give us your contact information. We also collect Personal Information about you from other sources, such as affiliates or other companies that provide us with demographic and other information. We also may obtain information from the American Automobile Association or your AAA club relating to your AAA Membership.
We also obtain information from consumer reporting agencies and insurance support organizations. It may include your driving record, claims history with other insurers, credit report information, and your insurance score. A consumer reporting agency that gathers information about you may share this information with others who are authorized to use consumer reports as allowed by law.
How We Use Personal Information
We may use Personal Information:
What Personal Information We Share
All financial companies need to share customers’ Personal Information to run their everyday business. We may share all or part of the Personal Information about you that we collect with affiliated and unaffiliated companies, and others such as law enforcement, courts, and government agencies, as allowed by law. For example:
In addition, we may share Personal Information about our former customers in the manner described above.
Internet or Electronic Network Activity Information
“Internet or Electronic Network Activity Information” is any information that we or our third party service providers collect from your computer. We treat Internet or Electronic Network Activity Information as Personal Information, which may include:
How We Collect Internet or Electronic Network Activity Information
We and our third party service providers may collect Internet or Electronic Network Activity Information in a variety of ways, including:
How We Use and Disclose Internet or Electronic Network Activity Information
We use the zip code associated with your IP address to tailor your experience to your AAA club. We use Internet or Electronic Network Activity Information that is collected and aggregated by our third party services providers to analyze our traffic and improve our services. In some instances, we may combine Internet or Electronic Network Activity Information with Personal Information (such as combining your name with your zip code).
Third Party Sites
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or any data storage system can be guaranteed to be 100 percent secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.
Choice and Access
Your Choices Regarding Our Use of Your Personal Information
We seek to give you choices regarding our use and disclosure of your Personal Information for our internal marketing purposes:
CSAA Insurance Group
Privacy c/o Legal Division
3055 Oak Road
Walnut Creek, CA 94597
Or by email at: Privacy@CSAA.com
P.O. Box 900
Cos Cob, CT 06807
We aim to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already provided such information as of the date that we implement your opt-out request. Please also note that if you do not wish to receive marketing-related email, mail, or telephone messages from us, we may still send you important administrative messages. We may contact you by text message concerning your policy at the phone number you provide us, and those message may result in message and data fees from your wireless carrier depending on your plan. You can reply STOP to stop receiving these text messages, or reply HELP for help.
How You Can Access or Change Your Personal Information
You have the right to access and review, and to request the correction, amendment or deletion of, certain Personal Information we have about you by sending a written request explaining the action you desire to:
CSAA Insurance Group
Attn: Policyholder Endorsement Department
PO Box 22221
Oakland, CA 94623-2221
We cannot change consumer report information we obtain from consumer reporting agencies. To do this, you must contact the consumer reporting agency that provided it. We do not have to change our records if we do not agree with your request. If we refuse to make the requested correction, amendment, or deletion, you may file with us a concise statement indicating why you disagree with our decision and setting forth what you believe is the correct, relevant, or fair information. We will place your statement in our file.
Use of the Site by Minors
The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.
The Site is controlled and operated by us from the United States, and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States.
CSAA Insurance Group
Privacy c/o Legal Division
3055 Oak Road
Walnut Creek, CA 94597
Please note that email communications are not always secure; so please do not include credit card information or other sensitive information in your email messages to us.
For Nevada Residents
We are providing you this notice pursuant to state law. In addition to requiring us to provide notice to you regarding our internal Do Not Call List, Nevada law requires that we provide you with the following contact information:
Bureau of Consumer Protection
Office of the Nevada Attorney General
555 E. Washington St., Suite 3900
Las Vegas, NV 89101
Phone number: (702)486-3132
For California Residents – California Consumer Privacy Act Notice
THIS NOTICE HAS BEEN UPDATED AS OF December 28, 2022.
The California Consumer Privacy Act of 2018 (CCPA) gives California consumers the right to know what Personal Information and Sensitive Personal Information is collected about them, and how it will be used, disclosed, and sold. The CCPA also gives California consumers the right to request access to, deletion of, and correction of their Personal Information and Sensitive Personal Information. In addition, the CCPA provides California consumers with the right to request that their Personal Information and Sensitive Personal Information not be sold or shared, the right to request limits to the use of their Sensitive Personal Information, and the right not to be discriminated against if they exercise their rights under the CCPA.
The purpose of this notice is to provide consumers with a description of our practices regarding the collection, use, disclosure, and sale of Personal Information and Sensitive Personal Information and instructions for submitting CCPA data privacy requests. Much of the Personal Information and Sensitive Personal Information that we collect, use, and disclose may be exempt from the CCPA because it is regulated by other federal and state laws that apply to insurance companies, but because we are concerned about privacy issues, we want you to be familiar with how we collect, use, and disclose your Personal Information and Sensitive Personal Information.
Collection of Personal Information and Sensitive Personal Information
The types of Personal Information and Sensitive Personal Information we collect, use, and disclose depend on your relationship with us. If the nature of your relationship with us changes, an additional privacy notice may apply and will be provided to you. The following chart provides the categories of Personal Information we have collected about California consumers in the preceding 12 months.
Types of Personal Information
Do we collect it?
Identifying information about you
Identifiers such as name, postal address, zip code, internet protocol (IP) address, email address, account name, Social Security number, driver’s license number, AAA membership number, or other similar identifiers
Other identifiers, including signature, physical characteristics or description, telephone number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information
Characteristics of protected classifications under California or federal law
Gender, marital status, age
Records of personal property, products or services purchased, obtained, or considered, driving record, claims history with other insurers, credit report information, insurance credit score, or demographic information
Internet or other electronic network activity information
Information regarding a consumer’s interaction with an internet website, application, or advertisement, browser information, such as Media Access Control address, device type, screen resolution, operating system version, and browser type and version, web analytics, including IP address, time of visit, page(s) visited, cookies, pixel tags, and other similar technologies
Audio, electronic, visual, thermal, olfactory, or similar information
Customer service call recordings
Professional or employment-related information
Employment status or history
Education history, transcripts (documentation to support good student discount)
We do not currently collect biometric information of CA consumers
Metadata associated with videos or photographs related to your policy
or a claim (such as geolocation and time that the photo or video was taken)
Inferences drawn from any of the above information to create a profile about a consumer
Consumer preferences, characteristics, trends, and behavior
Sensitive Personal Information
In addition to the categories of Personal Information above, we may also collect, use, and disclose Sensitive Personal Information about you. Sensitive Personal Information could include your driver’s license or state ID information, social security number, health data, account log-in, or precise geolocation. The type of Sensitive Personal Information we collect, use, and disclose depend on your relationship with us.
How We Collect Personal Information and Sensitive Personal Information
We collect the Personal Information and Sensitive Personal Information above from the following categories of sources:
Why We Collect Personal Information and Sensitive Personal Information
We collect the Personal Information and Sensitive Personal Information above for the following purposes:
We may combine the Personal Information and Sensitive Personal Information we collect for the above purposes. We will not collect additional categories of Personal Information and Sensitive Personal Information, nor use the Personal Information and Sensitive Personal Information collected for additional purposes, without providing you notice.
What Personal Information and Sensitive Personal Information We Sell or Share
We do not sell Personal Information and Sensitive Personal Information for revenue-generating purposes, including Personal Information and Sensitive Personal Information of minors under 16 years of age. Although the CCPA broadly defines “sale” and “share” to include certain transfers or disclosures of Personal Information and Sensitive Personal Information to a third party, there are a number of circumstances where the CCPA allows us to share personal information and Sensitive Personal Information with third parties that are not considered a sale. For example, we may share your Personal Information and Sensitive Personal Information with our service providers so that they can do work on our behalf. We may share the Personal Information and Sensitive Personal Information above for the purposes described above with the following categories of third parties:
In addition, we may share Personal Information and Sensitive Personal Information about our former customers in the manner described above. A consumer reporting agency that gathers information about you may share this information with others who are authorized to use consumer reports as allowed by law.
How to Submit a Data Privacy Request
To submit a CCPA request, please complete the online request form by going to https://csaa-insurance.aaa.com/ and clicking “CCPA Data Privacy Request” in the bottom footer under “Resources” or call us at 888-980-6091.
Verification of Your Identity
To process your CCPA request, we must be able to verify your identity to a reasonable degree of certainty. In order to do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us. If we cannot verify your identity, we will not be able to process your request. If you are a visitor to our website who does not interact with us by, for example, requesting a quote, logging into your online account, or making a payment, we are unable to verify your identity to a reasonable degree of certainty because we do not maintain information that could reasonably be linked to you.
Responding to Your Requests
In addition, we may not be required to delete your Personal Information and Sensitive Personal Information under certain circumstances, including when it is necessary for us to maintain it in order to:
You can designate an authorized agent to make a CCPA request on your behalf. When you use an authorized agent to submit a request, you must provide the authorized agent with signed permission to do so, and, in certain circumstances, we may ask you to verify your own identity or confirm that you provided the authorized agent permission to submit the request directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. Your authorized agent must implement and maintain reasonable security procedures and practices to protect your information, and must not use your personal information and Sensitive Personal Information, or any information collected from or about you, for any purpose other than to fulfill your request, for verification, or for fraud prevention.
Contact for More Information
For questions or concerns about our privacy policies and practices, please contact us at 855-991-3222.