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Our core beliefs

We are committed to excellence in everything we do to help our members prevent, prepare for, and recover from life’s uncertainties. We continuously challenge ourselves to find innovative and better ways to serve members and communities with care and compassion.

 

Our core beliefs shape our company’s culture and drive it from the inside out.

 

We believe in…

 

  • Unwavering integrity: We hold ourselves to the highest standards in every interaction we have with members, partners and each other

     

  • Personal and mutual accountability: We commit to delivering on the promises we make as individuals and as members of one team, to drive exceptional personal and shared outcomes

     

  • The power of inclusion: We embrace our unique identities, experiences, and points of view to advance our company and reflect our communities and members

     

  • A passion for service excellence: We deliver unparalleled experiences, built on a legacy of caring, that exceed the emerging needs of members, communities and one another

     

  • Thinking big and moving fast: We explore bold ideas and execute decisively, celebrating successes and adapting from failures, to accelerate toward our vision of the future

     

  • Investing in ourselves: We continuously learn and grow, with an eye to what’s needed in the future, to address ever-changing member needs