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CSAA Insurance Group Ranked #1 Auto Insurer for Millennials

WALNUT CREEK, Calif., Nov. 25, 2019 – CSAA Insurance Group, a AAA Insurer, was named the Best Auto Insurance Company for Millennials (18-36 year olds) for 2020, according to a recent surveypublished by Insure.com.(1)The company also ranked second overall for auto insurers with a satisfaction score of 89.64 out of 100 possible points. CSAA Insurance Group offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia.

“AAA’s brand embodies the value and trusted connection that millennials seek,” said Linda Goldstein, executive vice president of Customer Experience & Marketing for CSAA Insurance Group. “We also know that millennials put great stock in referrals from friends and family, so our 94% recommendation score is strong validation that our focus on meeting the evolving needs of our customers is creating a satisfying experience.” 

In addition to placing second overall for auto insurers, CSAA Insurance Group had the highest percentage of all policyholders who said they would recommend (94%) or renew (98%). According to the survey, the company also excelled in claims handling and value for the price, ranking second for those individual metrics. 

Insure.com's Best Auto Insurance Companies is the result of a survey of over 3,700 current customers. The survey collected customer ratings for 20 leading auto insurance companies in the United States based on insurance factors including customer service, claims processing, value for price, likelihood to renew and likelihood to recommend.

“CSAA Insurance Group is obviously providing an excellent insurance experience, and not just to Millennials,” said Michelle Megna, managing editor for Insure.com. “In addition to ranking second overall for auto insurers, they also placed second overall for Gen X and third overall for Baby Boomers – so they’re definitely doing the right things to appeal to a wide customer base.”

About CSAA Insurance Group

CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.comand on social media (FacebookTwitterLinkedIn).


(1) For purposes of this survey, Insure.com defines Millennials as 18-36 year olds. Some sources, such as the Pew Research Center, define the Millennial age range in 2019 as 23-38 year olds.