Location: ,  


Contact Us
California Consumer Privacy Act Notice

When you visit our website, we collect your zip code or IP address to tailor your experience to your AAA club. We also collect information about how you use our site to analyze our traffic and improve our services. For more information about our privacy practices, please see our Privacy Policy.


CSAA Insurance Group Announces the Promotion of Melissa Jones to Executive Vice President and Chief Human Resources Officer

WALNUT CREEK, Calif. – CSAA Insurance Group, a AAA insurer, announced that Melissa Jones has been promoted to executive vice president and chief human resources officer.

"Melissa’s vision is firmly rooted in the values of our company, dedicating herself to hiring and retaining the best people to serve the evolving needs of AAA Members," said Tom Troy, president and CEO of CSAA Insurance Group. "She and her team of data-driven HR professionals champion our employees’ welfare every day with award-winning wellness, development and talent programs."

As a member of the organization's executive leadership team, Jones leads the company’s efforts in corporate culture; employee and CEO communications; enterprise program management; charitable programs; talent management and leadership development; employee benefits, such as wellness, recognition and pension programs; diversity and inclusion; and real estate.

"Our outstanding team serves our caring employees who are focused on doing the right thing for AAA Members every day," said Jones. "Our employees truly exemplify our values of being caring and inclusive, and I’m honored to work for a company that has spent more than 100 years making things better for members and employees alike."

Jones joined CSAA Insurance Group in 2009. Under her leadership, the company has achieved a perfect score in the Human Rights Campaign’s corporate equality index for LGBTQ workplace equality, and she co-founded the company’s Women’s Professional Network, which was created to empower women to take risks, use their voice and make an impact in the workplace and in the community. She has been recognized with the Industry Leader Award from the Professional Business Women of California, and also sits on the board of the Food Bank of Contra Costa and Solano County. She received a bachelor’s degree in social sciences from California Polytechnic State University and her MBA from Brandman University.

About CSAA Insurance Group
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light.