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CSAA Insurance Group Named to Seramount Inclusion Index

AAA insurer recognized for superior achievement in creating an inclusive workplace

 

WALNUT CREEK, Calif., Aug. 20, 2024 – CSAA Insurance Group, a AAA insurer, has been named to the 2024 Seramount Inclusion Index. CSAA was among the 29 organizations recognized for superior achievement as a Pinnacle Inclusion Index Company, which is defined as receiving an 80 percent or higher score.

 

The Inclusion Index provides organizations the metrics needed to understand trends and opportunities in demographic representation, creates a roadmap to drive internal change, and identifies diversity, equity, and inclusion (DEI) solutions to close any gaps. Organizations provided data and were measured in three key areas: best practices in the recruitment, retention, and advancement of people from underrepresented groups – women, racial/ethnic groups, people with disabilities, and LGBTQ+ people; inclusive company culture; and demographic diversity.  

 

“At CSAA, we believe diversity is what makes us great and better enables us to serve our customers. Our most incredible privilege is taking responsibility for the change we want to see,” said Melissa Jones, executive vice president and chief human resources officer at CSAA Insurance Group. “We are committed to meaningful impact and to building the programs and infrastructure that make everyone across our spectrum of talent feel welcome and valued.”

 

This year, 160 organizations applied to participate in the Seramount Inclusion Index. Forty-two of those listed on the 2024 Inclusion Index received a 70 percent or higher score, qualifying as a Leading Inclusion Index company, and thirty-eight of those listed achieved at least 60 percent of the available points to qualify for the overall index. Completed applications were collected online from December 2023 through March 2024. Results reveal opportunities for all organizations to target their diversity and inclusion efforts for greater effectiveness.  

  

Key findings from the 2024 Seramount Inclusion Index

 

  • Representation within Leadership. 41% of corporate executives who report directly to the CEO are women (up from 38% last year) and 28% are people of color (up from 25% last year). This includes 11% Black/African American executives (up from 10% last year), 6% Hispanic/Latine executives (up from 5% last year), 10% Asian executives (up from 9% last year), and 2% executives who are two or more races (up from 1% last year).

  • Promotions. A higher percentage of promoted employees at Index companies were women this year – 57% compared to 54% last year. A higher percentage of promotions went to people of color as well – 47% compared to 43% last year. This includes 15% Black/African American (up from 12% last year), 16% Hispanic/Latine (up from 14% last year), 11% Asian (down from 12% last year), and 4% from other underrepresented racial/ethnic groups (same as last year).

  • Employee Resource Group (ERG) Leadership. More Index companies are offering extra pay or incentives to ERG leaders – 60% this year compared to 53% last year.

  • Auditing HR processes. Auditing HR processes to address implicit bias continues to be a best practice with 93% of index companies auditing HR processes, up from 92% last year. Among these companies, more companies are auditing their onboarding process – 78% this year compared to 66% last year.

 

About Seramount

Seramount is a strategic professional services and research firm dedicated to supporting high-performing, inclusive workplaces. Over four decades, we’ve established a strong, data-driven understanding of the employee experience, which lays the groundwork for everything we do. Seramount partners with over 450 of the world’s most influential companies, large and small, to offer pragmatic solutions including best practice DEI research, workplace assessment, employee learning and development, and talent sourcing. These offerings empower organizations to navigate a dynamic corporate environment and to cultivate a resilient, connected workforce that achieves extraordinary outcomes.

 

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by AM Best for more than 90 years and, with over $6 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (Facebook, LinkedIn, Instagram, Tik Tok, Threads and YouTube).

 

 

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