CSAA Insurance Group Releases 2024 Impact Report

WALNUT CREEK, Calif., July 29, 2025 – CSAA Insurance Group, a AAA insurer, today released its 2024 Impact Report (https://csaa-insurance.aaa.com/impact). This is the fifth year CSAA has issued a report, which documents the company’s focus on positive economic, social and environmental outcomes.

“We exist to help AAA members and insurance customers prevent, prepare for and recover from life’s uncertainties with care and compassion,” said Mike Zukerman, CEO of CSAA Insurance Group. “Our latest Impact Report captures the significant steps we have undertaken to enhance our approach to being a healthy and socially responsible business.”

Key focus areas from CSAA’s 2024 report include:

Planet: Increased frequency and severity of extreme weather and wildfire affect employees, customers and neighborhoods. CSAA remains dedicated to adhering to beneficial planetary actions and implementing climate solutions that prioritize environmental health and safety.

People: CSAA prioritizes a diverse, engaged and inclusive workforce by prioritizing high impact engagement, inclusivity, user experience and a practice of sustainability. The company also partners with suppliers that share the company’s mission of providing the highest level of service to customers and communities.

Practice: An investment in zero-trust architecture strengthened already robust cybersecurity measures, while a careful focus on the governance of artificial intelligence (AI) promises to yield better experiences for CSAA employees and policyholders.

“Our continued focus on Planet, People and Practice are integral to our business strategy, which prioritizes sustainable growth and profitability in service of our customers,” said Zukerman. “We are proud of the progress we have made on climate resilience, corporate practices, and our reputation as an employer of choice, and remain dedicated to driving productive outcomes.“

For more information, access the full 2024 Impact Report.

About CSAA Insurance Group
CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $7 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (Facebook, LinkedIn, Instagram, Tik Tok, Threads and YouTube).

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