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WALNUT CREEK, Calif., May 3, 2018 – CSAA Insurance Group, a AAA insurer, has named Bob Valliere as its executive vice president of insurance operations.
In this new role, Valliere oversees all aspects of the following functions: claims, policyholder service, product management, underwriting, agency support and actuarial. He reports directly to CSAA Insurance Group President and CEO Paula Downey.
Valliere brings more than 30 years of experience in the insurance industry to the role, the last 14 of which he spent in key leadership positions with AAA and CSAA Insurance Group. Prior to being named executive vice president of insurance operations, Valliere was vice president of policyholder service, where he earned a reputation for his commitment to developing leadership skills in employees and for his passion for customer-service excellence.
“I have great confidence in Bob, whose strong track record of achievement and demonstrated passion for customers align well with our mission of creating members for life by fulfilling our promise to be there when they need us,” Downey said.
Prior to joining AAA Northern California in 2004 as regional claims executive, Valliere was a senior assistant vice president in the claims department at Amica Mutual Insurance Company. He has broad industry knowledge and executive-level experience in claims, underwriting, customer service, training, technology transformations, and merger and acquisitions.
Valliere has a bachelor’s degree in accounting from University of Connecticut School of Business, and serves on the J.D. Power Insurance Advisory Board.
“I am honored to join the executive leadership team of this organization as we start a new chapter in our history with a broader vision of how we can provide value to AAA members,” Valliere said. “I’m grateful to work with such a talented team as we strive to improve operations, build products that provide the peace of mind people expect from AAA, and deliver on our promise to be there when members need us.”
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About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light.