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Premier Body Shops Provide Repair Advantage for CSAA Insurance Group Customers


Exclusive Premier Shops Offer Highest Levels of Repairs and Service

WALNUT CREEK, Calif., February 29, 2016 – When your car comes out on the losing end of a fender bender, finding a reputable repair shop need not be an overly burdensome exercise. CSAA Insurance Group, a AAA insurer, makes the quest for high quality repairs easier with its network of Premier Facility shops. The Premier designation is reserved exclusively for top performing auto body repair shops within CSAA Insurance Group’s Direct Repair Network.

The Premier title identifies top performing shops that exemplify an ongoing commitment to customer service and repair quality, including how quickly repairs are completed. Customer surveys are administered daily to determine if a shop’s performance satisfies Premier criteria. Of the 1000 shops within CSAA Insurance Group’s Direct Repair Network, no more than 15 percent will earn the Premier Facility.

“The Premier Facility program is important as it recognizes the collision repair shops that have demonstrated an ongoing commitment to extraordinary levels of customer service and repair quality,” said Rick Hunts, one of the program’s leaders. “While all of our repair facilities must consistently meet a high standard of performance to qualify as a Direct Repair Network shop, only an exceptionally performing shop will earn Premier Facility status.”

CSAA Insurance Group maintains a comprehensive network of professional, customer-focused Approved Collision Repair Auto Body Shops within the Direct Repair Network. For more information or to access the Direct Repair Network, please call 1-800-922-8228 or visit www.csaa-insurance.aaa.com.

About CSAA Insurance Group
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through partnerships with AAA clubs in 23 states and the District of Columbia. Founded in 1914, CSAA Insurance Group is rated A+ by A.M. Best and is one of the top 20 personal lines property casualty insurance groups in the United States according to the National Association of Insurance Commissioners. The company was also named one of the 50 most community-minded companies in America by Points of Light in 2014.