WALNUT CREEK, Calif., December 15, 2021 – Kishore Kandru, director of Automation & Data Governance at CSAA Insurance Group, a AAA insurer, has been selected as an Advisor for the University of California-Irvine (UCI) Customer Experience Certificate Program.
Executives from across the country are carefully selected by the program to serve as advisors. They offer expertise within a multitude of industries to provide students with insights from industry thought leaders. Students learn to apply principles that drive customer experience innovation and the techniques developed by top companies. Kandru and other experts in their fields will help guide students throughout the program.
“At CSAA Insurance Group, we continuously challenge ourselves to find innovative ways to better serve our customers,” said Kandru. “I’ve always had a passion for process, architecture, Agile, lean and design thinking frameworks, and I’m eager to share my experience to help shape the next generation of customer experience professionals.”
Kishore brings his 20+ years of Business Architecture experience across the high-tech, consumer electronics and insurance industries to lead a talented group of CSAA Insurance Group business process and experience automation experts. His team focuses on identifying and delivering customer, agent and employee experience optimization and automation opportunities, with a focus on value delivery and innovation.
Kandru also set up the company’s Robotic Process Automation (RPA) practice from the ground up and scaled it to enterprise level with lean and Agile principles. He holds a Bachelor of Science in electronics and a Master of Business Administration, and is a certified Six Sigma Black Belt practitioner and a frequent speaker at industry conferences.
About CSAA Insurance Group
CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by AM Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (Facebook, Twitter, LinkedIn, Instagram).