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CSAA Insurance Group Achieves 100% Volunteerism Rate for Second Consecutive Year

Highest participation rate in the United States by a company with 3,000 or more employees


January 21, 2020

WALNUT CREEK, Calif., Jan. 21, 2020 – For the second consecutive year, CSAA Insurance Group recorded an employee volunteerism rate of 100%, making it the only company in the United States with 3,000 or more employees to reach this milestone. The AAA insurer has achieved the highest employee volunteer participation rate for a company of its size or larger for the last five years. 

In 2019, more than 3,500 CSAA Insurance Group employees volunteered 44,672 hours at 515 events across the country, representing approximately $1.13 million of employee hours.

​"We have a passion for service excellence, built on a legacy of caring, that extends to our customers, our communities, and one another," said Karina DeLaCruz, vice president of community. "Our commitment to volunteerism is an integral part of what makes us a good corporate citizen and a great place to work."

Recognizing the value and impact of corporate volunteerism, CSAA Insurance Group made a dedicated effort to increase employee volunteerism rates in 2012, with an ultimate goal to reach 80%. In just three years, the company achieved a 98% volunteerism rate in 2015, and repeated the achievement again in 2016. Marking a new milestone in 2017, CSAA Insurance Group increased employee volunteer participation to 99%, and then achieved 100% participation in 2018 and 2019.

CSAA Insurance Group emphasizes team volunteer events during the regular work day, and offers employees 24 hours of paid time off to volunteer each year. Volunteer events are selected, managed and evaluated by employees to address a variety of diverse community needs. Employees are also supported with other corporate giving programs including matching gifts, Dollars for Board Service, and Dollars for Doers. CSAA Insurance Group has also received the Civic 50 Award from Points of Light, naming the insurer one of the 50 most community-minded companies in America for six consecutive years.

About CSAA Insurance Group

CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (Facebook, Twitter, LinkedIn).