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CSAA Insurance Group Named to Seramount Inclusion Index

AAA Insurer Recognized as Leader in Creating an Inclusive Workplace


WALNUT CREEK, Calif., Nov. 14, 2023 – CSAA Insurance Group, a AAA insurer, has been named to Seramount’s annual Inclusion Index, which recognizes leaders in creating an inclusive workplace. The Inclusion Index is designed to provide organizations the metrics needed to understand trends and opportunities in demographic representation, create a road map to drive internal change, and identify diversity, equity, and inclusion (DEI) solutions to close any gaps.


CSAA was among the 38 organizations recognized as a Leading Inclusion Index Company, receiving a 70 percent or higher score. This year, 155 organizations applied to participate in the Seramount Inclusion Index.


Organizations provided data and were measured in three key areas: best practices in the recruitment, retention, and advancement of people from underrepresented groups (women, racial/ethnic groups, people with disabilities, and LGBTQ+ people); inclusive company culture; and demographic diversity. Completed applications were collected online from December 2022 through March 2023.


“We’re honored to again be commended by Seramount for our inclusion efforts,” said Melissa Jones, executive vice president and chief human resources officer at CSAA Insurance Group. “We’re focused on building a culture and workforce that supports inclusivity and promotes equity across the organization, and it’s always gratifying to have our work recognized.”


Key findings from the 2023 Seramount Inclusion Index:

  • Employee Resource Groups (ERG) continue to progress as an important source for employees: On average, 32 percent of company employees are members of at least one ERG; 53 percent of companies pay extra or offer incentives to employees who hold ERG leadership positions, not including ERG executive sponsors (vs. 41 percent in 2022); 30 percent have religious-based ERGs (vs. 24 percent in 2022).
  • Inclusive recruitment strategies: 93 percent of companies highly recommend or require gender and racial/ethnic diversity in succession-planning slates (vs. 72 percent in 2022); 88 percent of companies require or highly recommend candidates for employment be interviewed by a diverse panel of interviewers (vs. 62 percent in 2022).
  • Career and leadership development: 74 percent of companies provide formal sponsorship programs (vs. 66 percent in 2022); 96 percent of companies provide mental health education/training to all employees (vs. 88 percent in 2022).


About Seramount

Seramount is a strategic professional services and research firm dedicated to supporting high-performing, inclusive workplaces. Over four decades, we’ve established a strong, data-driven understanding of the employee experience, which lays the groundwork for everything we do. Seramount partners with over 450 of the world’s most influential companies, large and small, to offer pragmatic solutions including best practice DEI research, workplace assessment, employee learning and development, and talent sourcing. These offerings empower organizations to navigate a dynamic corporate environment and to cultivate a resilient, connected workforce that achieves extraordinary outcomes.


About CSAA Insurance Group

CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by AM Best for more than 90 years and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (Facebook, LinkedInInstagram, Tik Tok, Threads and YouTube).