Contact Us
California Consumer Privacy Act Notice

When you visit our website, we collect your zip code or IP address to tailor your experience to your AAA club. We also collect information about how you use our site to analyze our traffic and improve our services. For more information about our privacy practices, please see our Privacy Policy.


CSAA Insurance Group Named to Seramount Inclusion Index

AAA Insurer Recognized as Leader in Creating an Inclusive Workplace


WALNUT CREEK, Calif., Nov. 1, 2022 – CSAA Insurance Group, a AAA insurer, has been named to Seramount’s sixth annual Inclusion Index, which recognizes leaders in creating an inclusive workplace.


The Seramount Inclusion Index is designed to help organizations understand trends and opportunities in demographic representation, create a roadmap to drive internal change, and identify diversity, equity and inclusion (DEI) solutions to close any gaps. Organizations provided data and were measured in three key areas:


  • Best practices in the recruitment, retention and advancement of people from underrepresented groups (women, racial/ethnic minorities, people with disabilities, and LGBTQ+ people)
  • Inclusive corporate culture, including leadership accountability
  • Demographic diversity for women and racial/ethnic minorities


This year, 175 organizations applied to participate in the Seramount Inclusion Index. With a score of 78%, CSAA Insurance Group is among 36 organizations recognized as a Leading Inclusion Index Company, receiving a 70% or higher score. Seventeen of those listed on the 2022 Inclusion Index are recognized for superior achievement as Pinnacle Inclusion Index companies, which is defined as those receiving an 80% or higher score. Fifty-four of those listed on the 2022 Inclusion Index achieved at least 60% of the available points to qualify for the overall index.


“Our 3,400-employee workforce covers a wide range of backgrounds, interests, perspectives and experiences,” said Melissa Jones, executive vice president and chief human resources officer at CSAA Insurance Group. “We believe this diversity is what makes CSAA great and better enables us to serve our customers, so we devote significant resources to not only building diversity at all levels of the business, but also building the programs and infrastructure that make everyone across our spectrum of talent feel welcome and valued.”


Key findings from the 2022 Seramount Inclusion Index


  • Recruitment, retention, and advancement: Eighty-eight percent of companies provide learning and development opportunities specifically for employee resource group (ERG) leaders (compared with 83% of the 2021 Index companies); fifty-four percent factor ERG leadership positions into succession planning (compared with 52% of the 2021 Index companies)
  • Inclusive corporate culture: Eighty-nine percent of companies provide anti-racism training (compared with 73% of the 2021 Index companies); ninety percent of companies set percentage goals for diverse representation (compared with 88% of the 2021 Index companies); sixty-seven percent of companies compensate for DEI results (compared with 57% of the 2021 Index companies); and 97% have formal supplier diversity programs (compared with 92% of the 2021 Index companies).


About CSAA Insurance Group

CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (FacebookLinkedInInstagram).



About Seramount

Seramount, part of EAB, is a strategic professional services and research firm dedicated to advancing diversity, equity, and inclusion (DEI) in the workplace. For over four decades we have partnered with 450 of the most iconic companies in the world. This has allowed us to build a deep, data-driven understanding of the employee experience, which lays the groundwork for everything we do. Seramount provides best practice research, leadership skill-building, expert advisory and custom research, and implementation tools to DEI leaders within the organizations it serves. We meet each partner’s needs no matter where they are on their journey and guide them along an ever-changing talent landscape. Learn more at seramount.com.