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CSAA Insurance Group Announces the Promotion of Todd Pugh to Executive Vice President and Chief Information Officer



WALNUT CREEK, Calif., Sept. 14, 2023 – CSAA Insurance Group, a AAA insurer, announced that Todd Pugh has been promoted to executive vice president and chief information officer, overseeing all aspects of the company's information technology (IT) division. He has served in this role on an interim basis since November 2022.


"Providing AAA Members and our AAA partner road clubs with world-class service requires expert leadership in digital services and computer technology," said Mike Zukerman, interim president and CEO of CSAA Insurance Group. "Under Todd's direction, our IT division has supported exceptional results across all aspects of our business, and I am confident his accomplishments will continue to exceed our expectations." 


As a member of the organization's executive leadership team, Pugh leads CSAA Insurance Group's technology organization, responsible for consumer- and agent-facing digital experiences, data and analytics platforms, core application systems (policy, claims, financial and human resources), information security and foundational infrastructure. 


"Technology is the foundation of insurance, and I am proud to oversee an essential component of the business that remains critical to our ongoing success," said Pugh. "We remain focused on delivering exceptional products and services quickly and securely, and will continue to explore new ways to deliver on our promise to help AAA Members prevent, prepare for, and recover from life's uncertainties." 


Pugh joined CSAA in July 2019 as vice president, Commercial Lines IT Delivery, responsible for leading and building technology capabilities for CSAA's commercial insurance business, and has 25 years of experience in the insurance industry with companies including Liberty Mutual and Safeco. He has held leadership roles in underwriting, field operations, product management and technology, including delivering enterprise systems focused on enhancing the customer experience and improving distribution. He has a bachelor's degree in business administration and management from Eastern Washington University.


About CSAA Insurance Group

CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by AM Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (FacebookLinkedInInstagramTik Tok and YouTube).