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CSAA Insurance Group Provides Additional $37 Million in Premium Refunds

$137 million in total refunds delivered to insurance customers


WALNUT CREEK, Calif., June 3, 2020 – In its ongoing commitment to helping AAA Members prevent, prepare for and recover from life’s uncertainties, CSAA Insurance Group, a AAA insurer, is providing approximately $37 million in additional refunds to auto policyholders – complementing the approximately $100 million in refunds announced in April. Today’s announcement represents a 10% premium refund for an additional 46 days, through June 30.

“We’re extending our refund program to mirror the relative decrease in driving we’ve seen with continued shelter-in-place orders,” said Tom Troy, CSAA Insurance Group president and CEO. “As restrictions ease and driving increases, customers can be assured that their auto premiums will fairly reflect their driving behavior and claims frequency.”

In April, CSAA Insurance Group announced a 20% premium refund for two months after the beginning of widespread shelter-in-place orders (March 16 – May 15). The additional 10% premium refund reflects current and projected driving and claims data as restrictions begin to lift across the country and people begin driving more.

Members with an active policy as of June 30 will receive an additional refund of auto premiums (refunds are available everywhere, except where prohibited by law). Members do not need to take any action to receive their refund. The company will begin to issue the refunds in mid-July and expects the process to be completed within 30 days. Please see our FAQ for additional detail.

  • If a member has made a payment since our previous premium refund event via debit card, credit card, or electronic funds transfer (EFT), they will receive their refund directly back to that method of payment.
  • If a member has not made an electronic payment since our previous premium refund event, or their previous payment was made via any other form of payment (cash, personal check, etc.), or if CSAA Insurance Group is unable to issue them an electronic refund for any reason, they will receive their refund as a check via U.S. Mail.
  • If a member used CSAA Insurance Group’s payment assistance option, they will receive a credit applied evenly over each bill remaining in their policy term.
  • If a member updated their policy to reflect changes to their driving habits since March, their premium refund is the difference between their total premium refund to date minus what has already been applied to their policy based on that update.

“As always, we want AAA Members to know we're here for them and want to help,” said Troy. “Whether it’s for our customers, our communities or our employees, we are committed to being excellent corporate citizens.”

During the COVID-19 pandemic, CSAA Insurance Group is focused on ensuring the well-being of AAA Members, our employees and the communities we serve. In addition to the refunds for auto policyholders, we’ve provided a variety of services and resources to help ease a very difficult time, including flexible payment options, extending auto insurance coverage through June 30 (at no additional cost) for drivers who are using their personal vehicles to deliver food and medicine, and working with our café vendors and their staffs to provide meals for our communities. Please see the company’s COVID-19 response page for more information.

About CSAA Insurance Group

CSAA Insurance Group, a AAA Insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. More information is available at http://csaa-insurance.aaa.com and on social media (Facebook, Twitter, LinkedIn, Instagram).

CSAA Insurance Group, Public Relations | 3055 Oak Road, Walnut Creek CA 94597 | www.csaa-insurance.aaa.com | Press Contact: PR@csaa.com